Customer First
Putting the Customer First
We are compliant with Customer First, the national standard for customer service. As a customer, you can expect:
- your business needs to be clearly diagnosed and your business objectives understood prior to any service being delivered to you
- to be given access to the full range of services available to you - whether delivered directly by us or by another more appropriate service provider
- to be clear about what you can expect from any service we deliver to you and the timescales within which that service will be provided
- that we will continually review your needs and follow up after services have been delivered to you
- to have open access to our customer feedback and complaints procedure and that your feedback on services will be listened to and, where appropriate, will inform the development of future services
- services to be clearly targeted, relevant and appropriate for your business
- our people to be appropriately trained and developed to have the necessary skills to diagnose and meet your needs
- our people to deliver an impartial and objective service operating in your best interests at all times
We welcome feedback and take all complaints seriously. We will respond quickly and will use your feedback to improve the way we work.
If you would like to provide us with any feedback please use our enquiry form - click here
You can download our complaints procedure by clicking on the PDF link below:
Information on the Data Protection Act 1998
Data we collect and hold is:
- fairly and lawfully processed
- processed for specified purposes
- adequate, relevant and not excessive
- accurate and kept up to date
- not kept for longer than is necessary
- processed in line with the rights of the individual
- secure
- not transferred to countries outside the European Economic area unless there is adequate protection for the information
We will deal with any requests within 30 days. For more information call us on 020 7061 6360 or email info@londonremade.com.
For further information on the Data Protection Act 1988 visit www.ico.gov.uk
